Communicate Across the Generation Gap

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Today four generations are working together, each with different work expectations and a different communication style.

• Traditionalists (born 1922-1943) tend to favor a formal, top-down approach. They prefer written memos and scheduled meetings. Respect is important to them. Communicate with Traditionalists by using formal titles rather than first names, scheduling meetings rather than stopping by, and putting things in historical perspective. 

• Boomers (born 1946-1964) “live to work.” They are diplomatic, team-oriented and loyal. They value relationships and accommodate technology. Recognition is important to them. Communicate with Boomers by adopting a personable style of communication that builds rapport. Choose face-to-face conversation in addition to voicemail and email. 

• Generation Xers (born 1965-1981) “work to live.” They are blunt, self-reliant and seek work-life balance. They embrace technology and value efficiency and directness. Communicate with Xers by getting to the point and avoiding unnecessary meetings. Get comfortable with technology, particularly voicemail and email. Avoid anything that starts with, “When I was 35.”

• Millennials (born 1980-2002) are not simply a younger version of Generation X. They share Xers emphasis on work-life balance and comfort with technology, but they are more collaborative and optimistic. They believe in putting their feelings on the table. Communicate with Millennials by asking their opinions and providing frequent feedback.